Placing an Order FAQs
How can I place an order?
We strive to make our ordering process as simple as possible. You can order online, by phone, or by mail. Please visit our contact page for information on how to reach us.
Will my order be secure?
Yes, all orders placed through our company are secure. We use custom built software to protect your billing information, and Secure Sockets Layer (SSL) works to encrypt information in order to keep it confidential and private. The use of this technology makes transmitting your credit card number safe. Additionally, when looking at the URL address line, you can ensure that you are on a secure page if there is an “s” after the “http”.
Is my order and personal information kept private?
Yes, we have a strict privacy policy in order to ensure that your information is kept private. We will not distribute or sell any of your information to third parties.
What do you recommend that new users purchase?
New users will need a CPAP machine along with a CPAP mask, filters, power cord, and tubing. Every machine comes with these accessories, but CPAP masks will be sold separately. Additional elements may be needed throughout your CPAP therapy, including:
- Extra filters
- Insulated hose coverings
- Chinstraps
- CPAP mask pads
- Machine software
- Humidifiers
What happens after I place my order?
- Shipping Email: Once your order has shipped, you will receive an email confirmation. Please add our email address to your address book to ensure that you receive this email. Any tracking or order numbers associated with your order will be included in this email.
- Track Your Status: You can track your order’s status during delivery online by logging into your account.
Is the equipment I purchase new?
Yes, each product that we sell is new and unused.
How can I pay for my order?
- We accept most major credit cards, including Visa, American Express, MasterCard, and Discover.
- You can also pay for your order via PayPal, and you will be directed to the PayPal website from the checkout page. To make a payment without using our checkout process, you can click “Send Money” from your Paypal account and enter our email address.
- PayPal eChecks are also accepted, but we will hold your order for 10 days once the check is received to ensure that it clears.
- We do accept personal checks, but we will hold your order for 10 days once the check is received to ensure that it clears.
- You can also pay by cashier’s check, money order or bank wire transfers. However, please note that your bank may charge you a fee to send us money.
Will you accept private insurance as a payment?
No, we do not deal with insurance companies and serve as a self-pay website. However, we will provide you with an insurance compliant invoice so that you can seek reimbursement from your insurance provider.
When will I receive my order?
For orders that are placed before 3 PM EST on a business day, orders will be shipped the same day. In most cases, your package will arrive within 1-5 additional business days. We also provide you with the shipping and tracking information so that you can follow your order as it makes its way to you.
My question is not listed here. How else can I get help?
Feel free to contact one of our highly-qualified customer service representatives if you have any additional questions. You can call us or send us your question via email.
