How Can I Place an Order?
We aim to make ordering as simple as possible. You can order online, by phone, or by mail. Visit our Contact Us page for details on how to reach us by any of these methods.
Will My Order Be Secure?
Yes. All orders placed through GoCPAP are secure. We use Secure Sockets Layer (SSL) encryption to protect your billing information during checkout, keeping your payment details confidential. You can confirm you're on a secure page by checking that the browser address bar shows "https" and a padlock icon before entering any payment information.
Is My Order and Personal Information Kept Private?
Yes. We maintain a strict Privacy Policy to keep your information private. We do not distribute or sell your information to third parties.
What Should New Users Purchase First?
New CPAP users need a CPAP machine along with a CPAP mask, filters, a power cord, and tubing. Every machine we sell includes a power cord, filters, and tubing standard — masks are sold separately, since mask fit and style is a personal choice tied to your prescription and comfort preferences.
As you settle into therapy, you may also want:
- Extra filters
- Insulated hose coverings
- Chinstraps
- CPAP mask pads
- Machine software
- A humidifier
What Happens After I Place My Order?
- Shipping email: once your order ships, you'll receive an email confirmation with your tracking and order number. Add our email address to your address book so this email doesn't get filtered into spam.
- Track your status: log into your account online to check your order's status at any point during delivery.
Is the Equipment I Purchase New?
Yes. Every product we sell is brand new and unused.
How Can I Pay for My Order?
- Most major credit cards, including Visa, American Express, Mastercard, and Discover
- PayPal — you'll be directed to PayPal from checkout, or you can send payment directly by clicking "Send Money" from your PayPal account and entering our email address
- PayPal eChecks — accepted, though your order will be held for 10 days once the eCheck is received to ensure it clears
- Personal checks — accepted, also held for 10 days to ensure the check clears
- Cashier's check, money order, or bank wire transfer — note that your bank may charge a fee to send payment this way
- Amazon Pay and Google Pay, for a faster checkout if you already have an account with either
- Affirm financing — split your purchase into manageable payments over time rather than paying the full amount upfront; see Affirm at GoCPAP for details and to check your eligibility
Will You Accept Private Insurance as Payment?
No, GoCPAP is a self-pay website and doesn't bill insurance companies directly. We'll provide an insurance-compliant invoice with your order so you can seek reimbursement from your insurance provider afterward. See our How to Bill Insurance guide for the full reimbursement process, and our Medicare Notice if you're a Medicare beneficiary specifically.
When Will I Receive My Order?
Orders placed before 3 PM EST on a business day ship the same day. Most packages arrive within 1 to 5 additional business days after that. You'll receive shipping and tracking information so you can follow your order the whole way. See our full Shipping Policy for more detail.
Do I Need a Prescription to Order?
It depends on the item — CPAP machines and masks require a valid prescription, while many accessories and supplies don't. See our Prescription Policy for specifics, or our Prescription Help page if you need guidance on submitting one.
My Question Isn't Listed Here — How Else Can I Get Help?
Our customer service team is happy to help with anything not covered above. Contact us by phone or email with your question.
Frequently Asked Questions
Can I pay for my CPAP machine in installments?
Yes, GoCPAP offers financing through Affirm, letting you split your purchase into payments over time instead of paying the full amount upfront. Visit our Affirm page for details and eligibility.
Do you accept Amazon Pay or Google Pay?
Yes, both are accepted at checkout for a faster payment process if you already have an account with either service.
How quickly will my order ship?
Orders placed before 3 PM EST on a business day ship the same day, with most packages arriving within 1 to 5 additional business days.
Can I get reimbursed by insurance if I order from GoCPAP?
GoCPAP doesn't bill insurance directly, but we provide an insurance-compliant invoice so you can submit a reimbursement claim to your provider yourself. See our How to Bill Insurance guide for the process.
What comes included with a new CPAP machine?
Every machine includes a power cord, filters, and tubing. A mask is sold separately, since mask choice is personal and tied to your specific prescription and comfort needs.
Is my payment information safe?
Yes, all transactions are processed through SSL encryption to keep your billing information confidential.