GoCPAP.com is willing to accept any returns that are unopened within 15 days of the date the item was originally purchased. We will subtract a 15% fee for restocking from the initial cost, and we will issue a refund for the remainder of the difference. We do not refund costs of shipping and customer will be responsible for return shipping costs. Please be sure to call our office prior to returning the item as a Return Material Authorization is required. Additionally, certain items are not eligible for return, including items that have already been opened. There are no exceptions to these conditions.
Please feel free to call us prior to making a purchase to better understand the product you wish to buy. A customer service representative will be able to discuss your needs in regards to CPAP therapy, and they will be able to go through any questions or concerns you may have about your product, including compatibility and sizing issues.
Although rare, if your product is received with a manufacturer’s defect, please call our office within one day of the receipt of your item. We will help you to troubleshoot the issue and will take steps as appropriate to resolve the problem. If you receive your item on a Saturday or Sunday, please call our office and leave a message explaining the problem. We will call you back upon our return to the office no the following business day.
It is important to note that the return policy includes APAP, Bi-level, and CPAP machines. These machines are thought to be opened even if no hours have been logged on the machine, and they follow the same policy as listed above. Most of these machines will come with a warranty of two years from the manufacturer, and this warranty will protect the customer against defects. If you misuse the equipment, you may void this warranty, and decisions regarding the warranty are solely at the discretion of the manufacturer.
APAP, Bi-level, and CPAP machines all come with a warranty from the manufacturer. If you experience a malfunction with your equipment, please contact our office to determine if it is still covered by the warranty. You will also want to ask for the RMA number. Decisions regarding warranties are solely the manufacturer’s responsibility. You as the customer will be responsible for sending the equipment to our office, and the necessary replacements and repairs can take up to four weeks. We may be able to provide you with a rental machine during the time that you are without your equipment for repairs.
Water damage and misuse are not protected under the manufacturer warranty. If it is determined that these issues caused the malfunction, you can choose to have the machine repaired at your cost or returned to you at no cost. You can also choose to purchase new equipment based off of the list of current prices on the company website.