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Shipping FAQs

 

How do you define standard shipping?

GoCPAP.com utilizes a unique warehousing model in order to provide quick shipping to locations around the United States at discounted rates.  The default method of shipping is standard shipping. When this option is selected, we utilize the U.S. Postal Service (USPS) or UPS to deliver your package. The determination regarding which provider we used is based on cost and how fast they are able to get you your product. This service comes at no charge for orders that are $75 and over. Orders under $75 will see a flat rate shipping fee of $6.95 added to their order. However, it is important to note that these shipping rates are only applicable to the continental U.S. This excludes Puerto Rico, Hawaii, and Alaska.

 

 

When will my order be shipped?

Orders are shipped within 24 hours of payment receipt excluding weekends and holidays.  Orders that have been placed over the weekend will be shipped on the next business day. If your order is on backorder and is not available, we will notify you and will ship your item once it becomes available. Expedited delivery calculations only take business days into account. Express shipping can provide delivery on Saturdays, but there is an extra charge associated with this option. You will need to speak to a representative in customer service in order to select this method of delivery.

 

 

How much will it cost to ship my order?

We offer free shipping on orders that are valued at $75 and over. This is standard shipping that will arrive within 2-10 business days. Orders under $75 will see a flat rate shipping fee of $6.95 added to their order.  You will have the option to upgrade your shipping to UPS expedited options with an additional charge. The cost of this service will vary depending on the address the item is being shipped to and the package weight. To determine how much it would cost, initiate a checkout on our site to view the published rates. Please note that we also have the right to select a method of shipping of our choosing when items are being shipped for free. Items may be sent with or without tracking information by way of USPS.

 

 

Notice of Special Delivery for CPAP or Bi-level Equipment

Please note that all orders that contain CPAP or BIPAP machines will require a signature by an adult upon delivery. You should be sure that the necessary arrangements are made to have the machine shipped to an address where an adult will be prepared to accept it. Unattended packages that require a signature will not be left by UPS. 

 

ResMed Special Circumstances

ResMed products can only be sold to end users residing in the U.S and not to other 3rd parties or businesses.